National Seminars Group & Padgett Thompson
a division of Rockhurst University Continuing Education Center
Course Description

The Essentials of Managing the Front Desk

Introducing a comprehensive one-day program that gives you the powerful tools you need to handle the difficult challenges that go hand-in-hand with your important job!

Program Description   Who Should Attend

Workshop Agenda   Guarantee

Dates/Locations, Pricing, Register

What You’ll Learn  

Program Description

This comprehensive one-day workshop is a fast and easy way to get the essential training you need to perform your important job with more confidence and authority - and less stress!

We'll cover it all - from powerful communication skills to time management and organization tips to expert phone techniques and tactics for handling difficult people. In addition, a special section on front desk safety and security will get you up to date on the emerging issues that every organization must be prepared to deal with in this day and age. You'll find out how to protect your organization - and yourself.

In just one day, you'll gain the solid skills you need to be more effective and successful in your demanding role - and in your career!

What You’ll Learn

  1. Project a more confident, polished, super-professional image
  2. Handle difficult people with tact and diplomacy
  3. Deal effortlessly with tough situations, such as VIPs who won't follow company rules
  4. Take phone messages the mistake-proof way
  5. Screen calls effectively -- and without annoying callers
  6. Eliminate speech habits that may be sabotaging your success
  7. Become a more effective communicator overnight by improving your listening skills
  8. Boost your productivity with dozens of time-savers
  9. Get your workspace organized and keep it that way
  10. Know the best way -- step-by-step - to handle security, safety and emergency situations
  11. Pinpoint your major causes of stress and plan how to avoid them
  12. Eliminate many of the interruptions that slow your progress
  13. Get long-winded callers to the point without offending them
  14. Avoid power-robbing mannerisms and behaviors that make others regard you less seriously than you deserve
  15. Turn piles into files - fast!
  16. Keep patronizing or rude people in line with tactful but firm responses
  17. Greet phone callers in a way that immediately conveys warmth and professionalism
  18. Spot and correct security and safety problems in your reception area
  19. Get a quick energy boost with stress-busting exercises you can do right at your desk
  20. Return to the office recharged and refreshed, eager to put the new techniques you learned to work

Top of Page

Who Should Attend

Workshop Agenda

Projecting a Poised, Professional Image that
Commands Respect

Powerful Communication Skills that Increase
Your Effectiveness

Mastering Essential Telephone Skills

Handling Special Situations with Tact and Diplomacy

Managing Your Time and Organizing Your Space for
Peak Efficiency

Stress-Busting Techniques Every Receptionist
Should Master

Your Guarantee of Complete Satisfaction

We stand behind our seminars with a 100 percent , iron-clad, money-back guarantee of satisfaction. If for any reason you’re not completely satisfied with the solid skills, the tips, tools and shortcuts, and the crucial information you receive during this workshop, we’ll refund your money in full. Every penny. Guaranteed!

Program Hours:
9:00 a.m. to 4:00 p.m. Registration begins at
8:30 a.m.

Group Discount: When 3 enroll from your organization, a 4th attends FREE!

Lunch is on your own.

Continuing Education:
Continuing education credits may be recognized by your professional board. Contact your own board to find out what's required. If you cancel your registration up to five business days before the workshop,

Bring a seminar to your site! For information about bringing a course to your site please call 919-480-2550 or email the registry at .

If this course or the dates/locations below do not have what you are looking for, then click here and we will find it for you right away. It will save you a lot of time and energy finding it yourself.

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Additional Information:

National Seminars Group will e-mail confirmation soon. If you are not paying via credit card, you will receive an invoice with payment instructions.

Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.

You can also register by emailing your registration information to us at or calling us at 919-480-2550. Please mention the meeting number specified above and BE SURE TO STATE VIP CODE "919-120001-000 -- Training Registry".

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